Orders & payment
Placing an order
If you have your eye on one of our floor coverings or accessories, our experts are here to make it easy to get it home.
You can order online or over the phone. We’re dedicated to great prices, which you can see in our price promise.
Have a browse and make your order using the easy-to-follow instructions.
Whatever device you’re using, our site has been optimised to give you the best possible experience.
Use our handy navigation links to browse by product category, or if you know exactly what you’re after search using the search box.
Once you have found an item, select the colour, size and any accessories then click on 'ADD TO BASKET'.
Click on your basket to review the products selected. Items can be removed from the basket by clicking the cross next to them. Or you can change the quantity by typing the correct quantity and clicking ‘update basket’. To continue shopping just click on 'continue shopping'.
Click on 'CHECKOUT' to proceed with your order and pay.
Placed an order - what happens next?
We’ll send you an order confirmation via email with your order number and the items you’ve purchased. Please give this confirmation a check and contact customer services via our website if you have any questions.
Delivered flooring orders will be dispatched to you within 7-10 working days.
For more information about our delivery services, please visit our delivery page.
Payment options: We accept most major credit cards including Mastercard, Visa, Delta / Connect and Maestro.
Payment security: The Flooring Megastore website utilises Secure Socket Layers (SSL) technology to encrypt all data to ensure that both your personal data and payment card data are safe. Further, all payments are processed using an independent company’s secure payment processing system meaning that Flooring Megastore do not see, or have access to, or store any of your payment card information.
When is payment taken: Payment is taken at the time you place your order.
Order delays and out of stock orders
We work hard to make sure our range is fully up to date and that there is stock of all our products always available.
Sometimes products are discontinued, either by the manufacturer or by us due to stock availability. Thankfully this is rare! Even more rarely, an order for this product is placed before our systems are fully updated. If this happens with a product you’ve ordered from us, we’ll ask you to re-select an alternative from our ranges.
If this doesn’t work for you, we’re of course happy to refund you for your order.
Problems with an order
Please contact the web sales team by clicking here.
Cancelling and amending orders
Cancelling your order: You can cancel your order at any time up to 14 days after receiving your order. Please check our Cancellation Policy for the full details.
Changing delivery information: Unfortunately, it is not possible to amend the delivery address of an order once it has been placed.
Adding items to your order: Please place a new order for these items.
Returns and refunds
For full details of our returns and refunds policy please check our Returns & Refunds Policy.
Simply log in to your online account to view your order history.